Tuesday, November 21, 2023 (12:00 PM - 1:00 PM)
This session is for owners, managers and employees at any level. It will be a deep dive into elevating your customer service from good to GREAT!
1. Being set up for Success
2. Knowing your Product
3. Going Above & Beyond
4.Service by Name
5. How to Say It
6. When things go Wrong
Presented by Veronica Seever. A previous Manager for Hyatt Hotels, Veronica spent years teaching management and associates the keys to excellent customer service. She was successful in bringing the ratings of her base hotel to rank in the top five Hyatt's in the United States in 85% of the surveyed categories.